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Getting Started

How long does it take to set up a venue?
What is this platform and how does it work for venues?
What information do I need to sign up my venue?
Is there a cost to join?
Can I manage more than one venue from a single account?
Can multiple staff members at my venue have access to the same account?
How do I create venue account?

Payments

What payment options are available?
What are the difference between a one-time payment and a subscription?
Can I switch from one-time payments to a subscription later?
How do I cancel my subscription?
Are there any hidden fees or commissions?
Do I get an invoice or receipt for payments?
Can I trial the service before committing?
What happens if my payment fails?

Bookings

Is there a calendar view to manage all my events?
Can I save my favourite entertainers for future bookings?
Can I book multiple entertainers for the same event?
How far in advance should I book entertainment?
How do I confirm a booking?
Can I communicate with entertainers before booking them?
How do I check if an entertainer is available on a specific date?
Can I filter entertainers by genre, style, or price?
How do I search for available entertainers?

Gig Management

Can I set recurring bookings (e.g. every Friday)?
Can I repost a cancelled gig to find a replacement quickly?
Who handles refunds or booking changes?
What if I need to cancel or reschedule a booking?
What happens if an entertainer cancels last minute?
How do I manage or update my upcoming bookings?

Quality & Safety

What happens if an entertainer doesn’t show up?
Are entertainers insured or do I need my own cover?

Technical & Support

Can I access the platform on mobile as well as desktop?
Do you offer customer support if I need help?
Is there a live chat or phone number for urgent issues?
How secure is my payment and booking data?

Technical & Support

Is there a live chat or phone number for urgent issues?

There is a phone number for subscription users

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Further assistance still needed?

support@justpay.co.uk