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Getting Started

How long does it take to set up a venue?
What is this platform and how does it work for venues?
What information do I need to sign up my venue?
Is there a cost to join?
Can I manage more than one venue from a single account?
Can multiple staff members at my venue have access to the same account?
How do I create venue account?

Payments

What payment options are available?
What are the difference between a one-time payment and a subscription?
Can I switch from one-time payments to a subscription later?
How do I cancel my subscription?
Are there any hidden fees or commissions?
Do I get an invoice or receipt for payments?
Can I trial the service before committing?
What happens if my payment fails?

Bookings

Is there a calendar view to manage all my events?
Can I save my favourite entertainers for future bookings?
Can I book multiple entertainers for the same event?
How far in advance should I book entertainment?
How do I confirm a booking?
Can I communicate with entertainers before booking them?
How do I check if an entertainer is available on a specific date?
Can I filter entertainers by genre, style, or price?
How do I search for available entertainers?

Gig Management

Can I set recurring bookings (e.g. every Friday)?
Can I repost a cancelled gig to find a replacement quickly?
Who handles refunds or booking changes?
What if I need to cancel or reschedule a booking?
What happens if an entertainer cancels last minute?
How do I manage or update my upcoming bookings?

Quality & Safety

What happens if an entertainer doesn’t show up?
Are entertainers insured or do I need my own cover?

Technical & Support

Can I access the platform on mobile as well as desktop?
Do you offer customer support if I need help?
Is there a live chat or phone number for urgent issues?
How secure is my payment and booking data?

Gig Management

Who handles refunds or booking changes?

All payments and refunds are managed securely through the platform.

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Further assistance still needed?

support@justpay.co.uk